Privacy Policy

Privacy Policy

Last updated: August 1st, 2025

This Privacy Policy describes how My Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lashatelier.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take other steps as required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, depending on your interaction with us.

In addition to the specific uses described below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect our rights and those of users.

What Personal Information We Collect

Information We Collect Directly from You

Information you submit through the Services may include:

  • Contact details (name, address, phone number, email)

  • Order information (billing/shipping address, payment confirmation)

  • Account information (username, password, security questions)

  • Customer support communications

Some features may require certain information; withholding such data may limit your ability to use those features.

Information We Collect About Your Usage

We may automatically collect "Usage Data" via cookies, pixels, and similar technologies to understand your interaction with the Site, including device info, IP address, browser details, and network info.

Information We Obtain from Third Parties

We may receive information from vendors and service providers such as:

  • Shopify and related services supporting our Site

  • Payment processors for payment processing

  • Advertising and analytics partners through tracking technologies

All third-party information is handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

To fulfill orders, process payments, manage your account, arrange shipping, and facilitate returns or exchanges.

Marketing and Advertising

To send promotional communications and tailor advertising to your preferences.

Security and Fraud Prevention

To detect and prevent fraudulent or illegal activity.

Communication and Service Improvement

To provide customer support and enhance our Services.

Cookies

We use cookies to power and improve our Site and Services. You may control cookies via your browser settings, but disabling cookies may affect functionality and user experience.

For more information, see Shopify Cookies Policy.

How We Disclose Personal Information

We may share your information with:

  • Vendors and service providers (IT, payment, fulfillment, analytics, customer support)

  • Marketing partners for advertising services

  • Affiliates within our corporate group

  • Legal authorities as required by law

  • Business transaction partners (e.g., mergers, acquisitions)

We do not share sensitive personal information without your consent.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16. Parents or guardians can contact us to request deletion of such data.

Security and Retention of Your Information

No system is perfectly secure. Please avoid sending sensitive information over insecure channels. We retain your data as needed for business, legal, and contractual purposes.

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of data

  • Data portability

  • Restriction of processing

  • Withdrawal of consent

  • Appeal of our decisions

You can exercise these rights via the contact details below. We will verify your identity before responding.

Complaints

If you have concerns about our privacy practices, please contact us. You may also file complaints with your local data protection authority.

International Users

Your personal information may be processed or stored outside your country. Transfers from Europe rely on recognized safeguards like Standard Contractual Clauses.

Contact

For questions or to exercise your rights, contact us: